The Hongkong and Shanghai Banking Corporation Limited 2002-2023. If you're an existing Personal Internet Banking customer, you can log on to the mobile app using the same username and password. 5. 5The maximum daily limit for transfers among your self-named accounts is up to the available balance in your account. You can log on to Online Banking and then go to "Pay & transfer" from the top menu > "Setting" > "eBill services" to check for new bills. No. We're here to help you. Click on 'manage payees' 05. . You can go to the'Merchant list'page to check which merchants support the payment eReceipt. account number) into the device to generate a Security Code. Verify the details and tap Confirm to process the payment. Press the bottom left yellow button to complete the first PIN entry 4. Customers who choose to receive any paper statement during a calendar year may be subject to the Paper Statement Service Annual Fee. If you're wiring money to company or person at a U.S. bank, follow these instructions for adding a payee. Charges will apply, however, for the Wells Fargo Same Day Payments Service SM. 10. The bank has no obligation to check the payment information. Keep your username and password confidential; do not share this information with anyone. What types of transfers can be initiated in the mobile app? You can use the service for selected accounts only by going to 'Banking' from the top menu > 'eStatements & eAdvices' > 'Statement and advice preferences'. Within the Useful links bar, click Bill payments. All customers who have eligible savings accounts or current accounts are eligible to use the e-Cheque Deposit Service. Search for HSBC US in the App StoreSM or Google PlayTM, download and open the app, and follow the on-screen instructions to set up your security information. If prompted, follow the instructions to activate the Digital Security Device on your device. It does not relate to yourCredit Bureau Report. Select 'Send money internationally', then select the country or territory you're sending money to. What is the cut-off time for bill payments? Click on the 3 dots to the right of the payee and select Delete. You can add or remove fingerprints in your device settings. Programs are subject to change. You can submit your payment either by going to the 'Pay & transfer tab > select Pay your bills, or alternatively choose Pay bills from your Quick links; this way the merchant will be able to readily identify who has made the payment. You won't need their account details to make a transfer. The cheque cross border settlement limit are shared amongst e-Cheque and paper cheque issued by the same customer. Start by typing the payee's name in the search box. What is Face ID and can I use it to log on to the HSBC Mobile Banking App? The squares are unique design of the device which may be used by HSBCOnline Banking in other countries/regions. If the e-Cheque has been given to the payee, we suggest you to stop the e-Cheque via HSBC Online Banking immediately. ), For transferring funds in foreign currencies or Renminbi to another bank in Hong Kong, free of charge or a service charge of HKD50 will be applied by us, depending on the payment system used by the receiving bank. If you have an HSBC account, credit card, MPF or ORSO Defined Contribution Scheme account, you can register online with your ATM or phone banking PIN/SMS One time passcode. For additional information about online security, visit HSBC's Security & Fraud Center. You need to input customer specific information into the Security Device when you are doing the following transactions: You may simply follow the procedure shown on the 'Verification' screen in HSBC online banking and the verification information table below to input information into the Security Device and generate the Security Code. 3. As mentioned, the '1' and '3' with a square on the new Security Device are not designed for HSBCOnline Banking in Hong Kong. The wording inside the e-Cheque PDF may not be displayed properly if you download it via mobile devices. Select who you want to pay from your list of existing payees. If you don't fulfil your promise to pay, you won't be able to use the Pay Soon feature in the next 30 days. Yes. Other DuitNow FAQs Mobile registration If you prefer not to upgrade now you can continue to use Personal Internet Banking securely, but you may encounter errors on displayed pages. Otherwise, please call us to request for a replacement with a PIN-protected Security Device. You then submit the transaction to HSBC through the mobile app and we will process the check. To protect your data, you should avoid visiting other websites while you're logged onto Online Banking. If the mobile app does not recognize my fingerprint or face, can I still log on? You can manage e-Cheque by log on to HSBC Online Banking, via HSBC website, or through the "e-Cheque Drop Box" on the HKICL website (HK Interbank Clearing Ltd). * Due to regulatory requirements, for investment related eStatements and particular eAdvices, you can view via HSBC Internet Banking and receive them in your designated email address protected by password. Select 'Forgotten your password?' No such restriction. Refer to the "Service Fees" section under "Frequently Asked Questions" for full details. Enter a 4-6 digits10new PIN using the keypad 3. You will have to delete and create a new payee. Yes, you can issue HKD/USD e-Cheque and present it to the banks in Guangdong Province and Shenzhen subject to acceptance of deposit bank. Upon receipt of an e-Cheque, you (as Payee) can upload (deposit) the e-Cheque file through any of the following channels: Please watch the demo for instruction to deposit your e-Cheque. You will have to promise to pay the full overdue amount. 'HSBC Personal Internet Banking Maintenance / Cancellation Request Form' [PDF], Transfer within HSBC - Hong Kong dollarand renminbi bank account, Transfer within HSBC - credit card account, Transfer within HSBC - foreign currencies, Transfer to other participating local banks or Stored Value Facilities (SVF) operators using FPS Hong Kong dollar and renminbi, Transfer to other local banks - foreign currencies and renminbi (via RTGS). Select the recipient you wish to delete by selecting the tick box on the right hand side. 3. 1Data rate charges from your service provider may apply. For more details please refer to theTerms and Conditions. There's no monthly service fee to use Bill Pay. To Add a Payee in the Mobile App: Tap Move Money in the Navigation Bar. Fund transfers: The online fund transfers service is a way to transfer money within your own HSBC accounts, to other HSBC accounts or to accounts with another other bank, in Hong Kong and overseas. Tap the Action Button in the Navigation Bar. The combinedDaily Payment Limitis HKD5,000,000. You can view and download* eStatements up to 7 years (84 months), and eAdvice for the past 3 months. The HSBC Security Device is unique and with an enhanced level of security with a PIN lock which minimizes the chance of unauthorized use and protects you against possible online threats. Click My HSBC at the top lef tof the page and select Future dated bill payments. 2023. If your mobile device is lost or stolen and/or you feel your log on credentials may have been compromised, please contact the Customer Relationship Center immediately. You should also disable the auto-complete feature on your browser. You can select up to five to pay multiple bills. The password will be a 9-digit password containing: Part 1 -The last digit of your month of birth and last 2 digits of your year of birth Part 2 -The first 3 alpha numeric characters of your Hong Kong Identity Card (HKID) or passport number Part 3 -The last 3 digits of your mobile phone number provided for our record, Password example Date of birth: 17 / 12/ 1985 HKID number:A123456(7) Mobile phone number: 98785432, Your password for the first time log in will therefore be:285 A12 432. Learn more about our replacement policies. With memorable answer (if applicable*) and password, you can access these services: *If the new log on enhancements to HSBC Online Banking are already available to you, your memorable answer will no longer be needed. When you enable Touch ID log on, any fingerprint stored on your device now or in the future can be used to log on to the mobile app. Not eligible for verification via Online banking. If you have insufficient funds, HSBC will notify you with a Secure Message, which you can access by logging onto Personal Internet Banking or the HSBC Mobile Banking App. If you still can't log on, write down the error message and call Customer Services: Change your Personal Internet Banking password immediately then call Customer Services: You play a significant role in your own security. Please download a software that support PDF file to view an e-Cheque. The calendar will present you with the earliest deliver by date available. You still have the option to print eStatements and eAdvice for your records and can also save the files to your computer. How to delete HSBC account: Reach out directly to HSBC via Justuseapp. How can I avoid late fees or reimbursement charges that may be imposed by payee? Confirm the new PIN by re-entering it. Currently the Bank-Cert only supports e-Cheque Issuance service. HSBC Bank USA, N.A. You can also use your Touch/Face ID or Fingerprint ID to quickly log on to the mobile app. It's the merchant's decision whether or not to issue a payment eReceipt. Please visit any HSBC branch to open an account. Secured platform- single secured platform for various account statements and advices. Read More Read Less See Your Accounts . However, this number may not be shown on some Super Ease cards. You can continue to use paper cheques, e-Cheque will not replace paper cheques. However, you can cancel or change a transfer when you log on to Personal Internet Banking from your computer or laptop. App Store is a service mark of Apple Inc. HSBC Credit Cards are issued by HSBC Bank USA, N.A., subject to credit approval and may require a U.S. HSBC checking account relationship. ), the dollar sign ($), asterisk (*) and the equals sign (=). Because the account number is a mandatory field which cant be left blank, use it as a memo line if you dont have an account number with the payee. Find the answers and while you're at it, tell us how we could do better. For more information, please see ourSupported Browsers page. Additionally, we cover your banking transactions with HSBC's $0 Liability, Online Guarantee, so you can continue to safely perform transactions online. Confirm the new PIN by re-entering it "NEW PIN CONF" will be displayed for 2 seconds if the PIN is successfully inputted. Your existing standing instructions are renamed as "Recurring transactions". Make sure you have the correct account number and associated ATM or phone banking PIN as well as the latest identification document number that you provided when you opened your account. The new payee instructions will be effective on the next working day when submitted before 9pm from Mon to Fri or 6pm on Sat. The 6-digit password appears on the LCD screen of the Security Device for your input into the screen of Online Banking. With this transaction signing function, the transfer will only be made to the account specified by the customer. To set up a new payee, select +Add new bill payee. If you want to set up recurring payments, or pay multiple bills at a time, youll need to use Personal Internet Banking. (Android) As soon as possible, log on to your Google Account (android.com/find) and remotely lock or erase your device. If you're a green cardholder with a Personal Internet Banking profile, you can view your eStatements using the app or Online Banking. Payments made by HSBC credit card before 4.30pm, Monday to Friday, are processed the same day. You should press and hold the Yellow or Greenbutton for 1 second for the device to generate the Security Code. 3. United States persons are subject to U.S. taxation on their worldwide income and may be subject to tax and other filing obligations with respect to their U.S. and non-U.S. accounts. If a problem arises with your deposit, such as a returned check, we'll send a written notice to your primary address by US mail. 'HSBC Personal Internet Banking Maintenance / Cancellation Request Form'[PDF]. The merchant will then validate the bill owners information and get their consent. Android and Google Play are trademarks of Google LLC. Yes. Keep your email address and mobile phone number up to date through Online Banking to make sure you keep receiving these reminders. In this case, please check with your nearest HSBC branch. If you think you won't be able to meet your promise to pay date, please contact us for more financial help. Once the account has been registered in "My payees", simply choose the "My payees" option when making your transfer request and select the required account to which you wish to transfer funds. You can find it under 'Pay & transfer' from the top menu > 'Manage payees / payments' > ' View / delete your payees'. You can issue a post dated e-Cheque up to 90 days. Timely and convenient- access your eStatements anytime, anywhere once they are uploaded. For your current account, savings account or Gold Account, you can view transactions that have taken place since your last bank statement. Please disable the popup blocker function from the browser in order to access such functions. 9For enhanced security, please enter a 6-digit PIN. Add the payee Select 'Add a new payee' twice, and then 'Next'. Select your account Choose the account you'd like to send the money from, then select the 'My Payees' tab. While this tool can save you a bit of time when entering yourOnline Banking details, it also makes it easier for others to discover your username and other details. 1. Learn more. You can also set up an immediate transfer, a future dated payment or a recurring payment. iOS is a trademark or registered trademark of Cisco in the U.S. and other countries. After the merchant confirms your enrolment request youll be able to view your eBill and make a payment on the same platform. You will receive a secure message within the mobile app or Personal Internet Banking if a bill payment cannot be processed. Log into your online banking. Your step-by-step guide: 01. Can transfers be cancelled or changed in the mobile app? After open it, a message will be displayed to show the e-Cheque has a valid certificate from both the payer and the bank. is not responsible for these charges. Once the device is unlocked, "HSBC" will appear on the screen display and it is ready for use. To set up the PIN for the new Security Device, please follow the steps below for the first time: 1. We recommend that you schedule your Bill Payments at least five business days before a payment is due. You can find them under 'Pay & transfer' from the top menu > 'Manage payees / payments' > 'View / delete future dated payments' and select the filter "Recurring Payment" within "Search by frequency".